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Customer Support

At Spinimax Casino, we strive to provide you with the best possible experience. Whether you have a question about our games, need assistance with your account, or require help with responsible gambling, our customer support team is here for you.

Support Channels

We offer several ways to get in touch with us:

• Live Chat: Our live chat support is available 24/7 and can be accessed from the bottom right corner of any page. You'll find one of our friendly agents ready to assist you.
• Email Support: If you prefer to email, please use for general inquiries or for more specific issues.

Help Centre

Before reaching out to us, we recommend checking out our comprehensive Help Centre. It's packed with useful information on how to navigate the platform, understand various game mechanics, and resolve common issues.

Support Availability

We're here for you around the clock. Whether it's a question about our games or an issue with your account, we'll be happy to assist.

• Response Times: Our aim is to respond as quickly as possible to all inquiries, but response times may vary depending on the complexity of the issue.
• Multilingual Assistance: We're committed to providing assistance in multiple languages. Please feel free to reach out using English or French for support with any inquiry.

Verification and Account Support

If you need help verifying your account or require assistance with a specific issue, please contact our team or through live chat. We'll be happy to guide you through the process.

Responsible Gambling Assistance

Our dedicated responsible gambling department is here for you if you're experiencing any difficulties or concerns related to problem gambling:

• Tools: Set daily/weekly/monthly deposit limits, take time-outs, or self-exclude by visiting your account preferences.
• External Support Links: We've included some links below in case you need further assistance with responsible gambling.

Technical Support

For technical issues, we recommend the following:

• Check our Help Centre for troubleshooting guides and FAQs related to specific games or problems.
• Visit if your issue persists after consulting our resources.

Complaints and Disputes

We take all complaints seriously. Please contact us through live chat or email, detailing the nature of your concern, so we can resolve it as promptly as possible.

Account-Security Assistance

For any account-security concerns or questions about our policies, please don't hesitate to reach out:

• Live Chat

We value transparency and are committed to keeping you informed throughout every step.

General Support Workflow

If your inquiry falls outside of the scope provided by this support page, our team will promptly contact you with guidance on further steps or potential alternatives.